{"id":851,"date":"2024-01-04T23:06:21","date_gmt":"2024-01-04T20:06:21","guid":{"rendered":"https:\/\/www.konya24.com\/tr-int\/?p=851"},"modified":"2024-01-04T23:06:21","modified_gmt":"2024-01-04T20:06:21","slug":"karatayda-sorunlar-hizli-cozuluyor","status":"publish","type":"post","link":"https:\/\/www.konya24.tr\/tr-tr\/karatay\/karatayda-sorunlar-hizli-cozuluyor\/851\/","title":{"rendered":"Karatay&#8217;da sorunlar h\u0131zl\u0131 \u00e7\u00f6z\u00fcl\u00fcyor"},"content":{"rendered":"<p><strong>Karatay Belediyesi, 2023 y\u0131l\u0131nda vatanda\u015flardan gelen istek, talep ve sorunlar\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturdu. Edinilen bilgilere g\u00f6re, vatanda\u015flar\u0131n Karatay Belediyesi\u2019ne yapt\u0131\u011f\u0131 56 bin ba\u015fvuru \u00e7\u00f6z\u00fcme kavu\u015fturuldu.<\/strong><\/p>\n<p>Karatay Belediyesi b\u00fcnyesinde hizmet veren Hizmet Masas\u0131; y\u00fcz y\u00fcze g\u00f6r\u00fc\u015fme, Ba\u015fkan\u2019a Mesaj, Web Sayfas\u0131, E-Posta, Whatsapp \u0130hbar Hatt\u0131, C\u0130MER ve Karatay Belediyesi taraf\u0131ndan geli\u015ftirilen Karatay Belediyesi Bilgi Y\u00f6netim Sistemi (KBYS) gibi yenilik\u00e7i sistemlerle vatanda\u015flardan gelen istekler, talepler veya \u00f6neriler kabul ediliyor.<\/p>\n<p>Karatay Belediyesi Halkla \u0130li\u015fkiler M\u00fcd\u00fcrl\u00fc\u011f\u00fc b\u00fcnyesinde hizmet veren \u201cHizmet Masas\u0131\u201dnda g\u00f6revli halkla ili\u015fkiler uzmanlar\u0131, al\u0131nan ve b\u00fcy\u00fck bir hassasiyetle tasnif edilen t\u00fcm istekler ile talepleri \u00f6nce belediyenin ilgili birimlerine y\u00f6nlendiriyor. Birimlerden gelen bilgilendirme cevaplar\u0131 da ba\u015fvuru sahibi vatanda\u015fa ileterek vatanda\u015f\u0131n s\u00f6z konusu \u015fik\u00e2yeti veya sorunu kolayca \u00e7\u00f6z\u00fcmleniyor.<\/p>\n<p>Karatay Belediyesi Halka \u0130li\u015fkiler M\u00fcd\u00fcrl\u00fc\u011f\u00fc, y\u0131l\u0131n belirli d\u00f6nemlerinde veri havuzundan ald\u0131\u011f\u0131 talepleri mahalle, i\u015f kolu, istek ve \u015fik\u00e2yet bazl\u0131 s\u0131n\u0131fland\u0131rarak analiz ediyor; s\u00f6z konusu talep ve \u015fik\u00e2yetlerin y\u00f6nelimlerine g\u00f6re ilgili m\u00fcd\u00fcrl\u00fckleri bilgilendiriyor. Bunun yan\u0131 s\u0131ra saha ara\u015ft\u0131rmalar\u0131 ile vatanda\u015flar\u0131n istekleri en sa\u011fl\u0131kl\u0131 \u015fekilde planlamalara d\u00e2hil edilip, bilgi y\u00f6netim sistemine gelen verilerle s\u00fcrekli k\u0131yaslan\u0131yor.<\/p>\n<p><strong>Karatay\u2019da ba\u015far\u0131 ortalamas\u0131 y\u00fczde 99,7<\/strong><\/p>\n<p>Karatay Belediyesi\u2019nin y\u0131ll\u0131k t\u00fcm birimlerden ald\u0131\u011f\u0131 taleplere y\u00f6nelik g\u00f6sterdi\u011fi ba\u015far\u0131 ortalamas\u0131 2023 y\u0131l\u0131nda y\u00fczde 99,7 seviyelerine ula\u015ft\u0131. Sisteme kay\u0131t edilen vatanda\u015f\u0131n 23 bin 560 talebi \u00e7\u00f6z\u00fcme ula\u015ft\u0131. Yine vatanda\u015flar taraf\u0131ndan Hizmet Masas\u0131 \u00fczerinden 46 bin 978 ba\u015fvuruda bulunuldu. Belediyenin WhatsApp hatt\u0131 ve sosyal medya kanallar\u0131 \u00fczerinden y\u0131l boyunca iletilen 13 bin 875 mesaja anl\u0131k d\u00f6n\u00fc\u015f sa\u011fland\u0131. Vatanda\u015flar di\u011fer kanallarla birlikte 2023 y\u0131l\u0131 boyunca toplamda 56 bin ba\u015fvuru ile istekleri veya sorunlar\u0131 i\u00e7in Karatay Belediyesi\u2019ne ba\u015fvurdu.<\/p>\n<p><strong>\u201cAmac\u0131m\u0131z hem\u015fehrilerimize daha h\u0131zl\u0131 hizmet sa\u011flamak\u201d<\/strong><\/p>\n<p>Ama\u00e7lar\u0131n\u0131n vatanda\u015flara daha h\u0131zl\u0131 ve daha kolay hizmet vermek oldu\u011funu dile getiren Karatay Belediye Ba\u015fkan\u0131 Hasan K\u0131lca, \u201cT\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131zla birlikte hem\u015fehrilerimizin memnun oldu\u011fu, taleplerine \u00e7\u00f6z\u00fcm buldu\u011fu bir \u00e7al\u0131\u015fma prensimiz var ve bunu uygulamak ad\u0131na t\u00fcm gayretimizi ortaya koyuyoruz. T\u00fcm birimlerimiz, vatanda\u015flar\u0131m\u0131zdan gelen ba\u015fvurular\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcml\u00fcyor. Vatanda\u015flar\u0131m\u0131z\u0131n kaliteli ve iyi bir hizmete eri\u015fimini kolayla\u015ft\u0131r\u0131yor, vatanda\u015f\u0131m\u0131z\u0131n belediye y\u00f6netimine kat\u0131l\u0131m\u0131n\u0131 sa\u011fl\u0131yoruz. Ayn\u0131 zamanda bilgilerin gizli\u011fini esas alarak g\u00fcvenli bir ileti\u015fimi kullan\u0131yoruz. Belediye b\u00fcnyemizde olu\u015fturdu\u011fumuz pek \u00e7ok birim ve sistem \u00fczerinden vatanda\u015flar\u0131n her t\u00fcrl\u00fc taleplerini kar\u015f\u0131lamak i\u00e7in profesyonel bir ekip ve teknolojiyle \u00e7al\u0131\u015f\u0131yoruz. Hizmet ve projelerimizi vatanda\u015flar\u0131m\u0131z\u0131n \u00f6nceli\u011fine g\u00f6re belirledik. Bug\u00fcne kadar oldu\u011fu gibi bundan sonra da vatanda\u015flar\u0131m\u0131z\u0131n kaliteli ve iyi bir hizmete eri\u015fimini kolayla\u015ft\u0131raca\u011f\u0131z\u201d dedi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Karatay Belediyesi, 2023 y\u0131l\u0131nda vatanda\u015flardan gelen istek, talep ve sorunlar\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturdu. Edinilen bilgilere g\u00f6re, vatanda\u015flar\u0131n Karatay Belediyesi\u2019ne yapt\u0131\u011f\u0131 56 bin ba\u015fvuru \u00e7\u00f6z\u00fcme kavu\u015fturuldu. Karatay Belediyesi b\u00fcnyesinde &hellip; <\/p>\n","protected":false},"author":9,"featured_media":852,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[206],"class_list":["post-851","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-karatay","tag-karatay-belediyesi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Karatay&#039;da sorunlar h\u0131zl\u0131 \u00e7\u00f6z\u00fcl\u00fcyor<\/title>\n<meta name=\"description\" content=\"Karatay Belediyesi, 2023 y\u0131l\u0131nda vatanda\u015flardan gelen istek, talep ve sorunlar\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturdu. 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